Do yourself and explore alternatives.
1) Spotty performance.
Thrilled when it works as designed, but is is so rare. Support will give you 1,000 critical requirements for the environment, and insist your environment isnt right. Plausible, but that is the MO for everyone. I have gone to great lengths to ensure all criteria has been met - but - spotty at best.
2) Specific Frequent Issues
Doorbell rings on your iPhone 3 minutes later. Yes, network performance and phone etc are in peak conditions. Missing audio.
Support will run you through all the same old same old ... speed tests... you name it and treat you like the hardware is fine and the issue is with your environment.
3) Draconian Support
Support treats their customers as if everyone is out to cheat them....as if counterfeits flooded the market and they were overwhelmed and cheated. You are treated guilty until proven innocent. Your proof will be scrutinized and doubted.
4) App Interface
App interface takes clicks to launch video. No shortcuts. Lot of numbers to register and manage for getting the device connected.
5) Bright Branding
Skybell insists on bright branding. Neon lights at night if green (or red) with no option to disable. Not something that looks good, and draws too much attention. If you live in an association, expect HOA complaints.
PixelRogue about SkyBell Classic